Terms of Service (EULA)

Last updated: July 27, 2026 · Effective date: [[EFFECTIVE DATE]]

1. Scope and description of the service

These Terms of Service, which also operate as an End User License Agreement ("Terms"), govern access to and use of the services of [[LEGAL ENTITY NAME]], doing business as Black Tiger Partners ("Black Tiger", "we", "us"), by the individual or entity using them ("Client", "you").

The services comprise:

• CRM platform at crm.blacktiger.partners: prospect and sales-pipeline management, projects and boards, quotes, internal invoicing, inventory, internal chat, files, and reporting.
• Conversational automation over the WhatsApp Business API and Instagram, including replies assisted by large language models.
• Marketing reporting and audits based on the advertising and analytics accounts the Client connects.
• Integrations with third-party services, including QuickBooks Online, Google Calendar, Google Drive, Meta Ads, and Google Ads.
• Website blacktiger.partners and its public tools.

By creating an account, accepting an invitation, or using any of these services, the Client accepts these Terms in full. A Client acting on behalf of a legal entity represents that it has authority to bind that entity.

Black Tiger is not an accounting firm, tax advisor, or financial advisor. The CRM's financial features and accounting integrations are visibility and record-keeping tools; they do not constitute accounting, tax, investment, or legal advice.

2. License grant and restrictions

Subject to compliance with these Terms and payment of applicable fees, Black Tiger grants the Client a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the services on a software-as-a-service basis, solely for its internal business purposes and for the term of the contractual relationship.

Except with prior written authorization, the Client may not:

• Copy, modify, translate, or create derivative works of the software or its interfaces.
• Reverse engineer, decompile, or disassemble any component, except to the extent the law grants a non-waivable right to do so.
• Resell, lease, sublicense, assign, or offer the services to third parties as its own, or use them for the benefit of a third party outside the account.
• Remove or alter proprietary notices, trademarks, or attributions.
• Access the services to build a competing product or service, or to benchmark for publication without consent.
• Use automated means (scraping, bots, bulk extraction) outside the interfaces and APIs Black Tiger provides for that purpose.
• Circumvent usage limits, quotas, authentication mechanisms, or security controls.
• Share access credentials among individuals, or create accounts for users outside the Client's organization.

3. Accounts, credentials, and user responsibility

• CRM access requires an individual account, created directly or by invitation from an organization administrator.
• The Client is responsible for keeping credentials confidential and for all activity under its account, including that of users it invites.
• The Client must notify Black Tiger immediately of any unauthorized use, lost credentials, or security incident it becomes aware of.
• The Client is responsible for the accuracy and lawfulness of the data it uploads and for having a legal basis to process it, including data about its own clients and prospects.
• The Client is responsible for keeping valid the authorizations under which third-party services are connected to its account.
• Black Tiger may suspend accounts showing fraudulent activity, security risk, or breach of these Terms, with notice as soon as reasonably practicable.

4. Acceptable use

The Client agrees to use the services only for lawful purposes. The following are prohibited:

• Sending spam, unsolicited messages, deceptive communications, or fraudulent content through connected channels.
• Using messaging channels in breach of Meta's policies or of applicable advertising and consumer-protection rules.
• Attempting to access data, accounts, or organizations other than its own.
• Interfering with service operation, overloading infrastructure, or circumventing isolation mechanisms.
• Uploading unlawful or defamatory content, content infringing third-party rights, or malicious code.
• Using the services to process personal data without a valid legal basis.

5. Intellectual property and data ownership

5.1 What belongs to Black Tiger

The software, source code, architecture, database structures, designs, interfaces, documentation, trademarks, trade names, logo, and all material developed by Black Tiger are its exclusive property or that of its licensors. These Terms transfer no intellectual property rights; they grant only the license described in section 2.

Improvements, fixes, and new features developed by Black Tiger — including those originating in Client suggestions — belong to Black Tiger. The Client grants a perpetual, irrevocable license to use the feedback and suggestions it submits, with no obligation of compensation or of confidentiality as to the abstract idea.

5.2 What belongs to the Client

The Client's data belongs to the Client. Unambiguously: prospects, contacts, notes, files, quotes, invoices, conversations, metrics, accounting information imported from its own systems, and any other content the Client enters or connects ("Client Data") is and remains its exclusive property.

The Client grants Black Tiger a limited, non-exclusive, revocable license to host, copy, transmit, process, and display Client Data solely to operate and deliver the contracted services, provide support, and comply with legal obligations. This license ends when the services end, except for backups and records the law requires us to retain.

Black Tiger does not sell Client Data, does not use it for its own or third-party advertising, does not combine it across client organizations, and does not use it to train artificial-intelligence models.

The Client may export its data at any time through platform features or by written request.

6. Third-party integrations

The services allow connecting external tools. By enabling an integration, the Client also accepts the relevant provider's terms and privacy policies, and acknowledges that Black Tiger does not control those services and is not responsible for their availability, API changes, pricing, or access decisions:

• Intuit / QuickBooks Online: Intuit Terms of Service and Intuit Global Privacy Statement.
• Google: Google Terms of Service and the Google API Services User Data Policy, including its Limited Use requirements.
• Meta / WhatsApp Business: WhatsApp Business Policy.
• Stripe: Stripe Services Agreement, applicable to payment processing.
• Supabase, Vercel, Anthropic, Resend: infrastructure and processing providers, as detailed in the Privacy Policy.

The Client may disconnect any integration at any time. Disconnection may limit features that depend on it.

7. QuickBooks Online specific terms

• Use of the QuickBooks Online integration is governed additionally by Intuit's terms of service and privacy statement. In case of conflict regarding use of Intuit's platform, Intuit's terms prevail.
• Connecting requires the QuickBooks account holder to grant authorization on Intuit's official OAuth screen. The Client represents that it has authority to grant such access.
• The requested scope is limited to accounting (com.intuit.quickbooks.accounting). Payroll and QuickBooks Payments access are not requested.
• Syncing invoices to QuickBooks occurs only by express action of an authorized Client user, one invoice at a time, and only for invoices denominated in US dollars. Black Tiger performs no automatic or scheduled writes to the Client's books.
• The Client is responsible for verifying the accuracy of synced information and its accounting and tax consequences. Black Tiger does not validate the accounting correctness of records and does not replace review by the Client's accountant.
• The integration may be interrupted by access revocation, credential expiry, changes to Intuit's API, or Intuit decisions regarding the application. Black Tiger does not warrant its continuity.
• On disconnection, access tokens are revoked and deleted. Invoices already imported remain in the CRM as part of the Client's record, unless deletion is expressly requested.

8. Fees and payment

• Fees, billing frequency, and the scope of each plan or service are set out in the proposal, quote, or specific agreement executed with the Client. In case of discrepancy, that document prevails over these Terms on commercial matters.
• Card payments are processed by Stripe. Black Tiger does not store full card details.
• Unless otherwise agreed, amounts exclude taxes, which are added as required by applicable law.
• Services may be suspended following non-payment, with at least 5 calendar days' prior notice.

9. Privacy and data protection

Processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms. With respect to prospect and end-customer data the Client uploads or connects, the Client acts as controller and Black Tiger as processor, processing such data only on the Client's instructions and as necessary to deliver the service.

Both parties undertake to comply with Mexico's Federal Law on Protection of Personal Data Held by Private Parties and other applicable rules.

10. Availability and disclaimer of warranties

Black Tiger works to keep the services continuously available but does not warrant uninterrupted, error-free, or data-loss-free operation. Scheduled and unscheduled maintenance, infrastructure-provider failures, third-party API changes, and force majeure events may occur.

Unless a service level agreement is agreed in writing, the services are provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

Outputs of artificial-intelligence models and automated analyses are indicative and may contain errors. The Client is responsible for reviewing them before making commercial, accounting, or financial decisions based on them.

11. Limitation of liability

To the extent permitted by applicable law, Black Tiger shall not be liable for indirect, incidental, special, punitive, or consequential damages, nor for lost profits, lost revenue, data loss, lost business opportunity, or reputational harm arising from use of or inability to use the services, even if advised of their possibility.

Black Tiger's total aggregate liability, on any cause of action and under any theory of liability, shall not exceed the amount actually paid by the Client for the services during the three months preceding the event giving rise to the claim.

These limitations do not apply to willful misconduct, bad faith, or cases where the law prohibits limiting liability.

The Client shall indemnify and hold Black Tiger harmless against third-party claims arising from: content the Client uploads, processing of personal data without a legal basis, use of messaging channels in breach of applicable policies, or breach of these Terms.

12. Term, termination, and data on termination

• These Terms apply from first access to the services and for as long as the account remains active.
• The Client may terminate at any time by ceasing use and requesting account cancellation in writing; amounts already accrued for the current period are non-refundable unless otherwise agreed.
• Black Tiger may terminate or suspend access for breach of these Terms, security risk, legal requirement, or non-payment. For non-material breaches, notice will be given with a 10 calendar day cure period.
• On termination: the Client has 30 calendar days to request export of its data. After that period, Black Tiger will delete Client Data from production systems, except records it must retain by legal or tax obligation or to exercise rights, and except backups, which are purged on their ordinary retention cycles.
• Integration tokens are revoked and deleted upon termination.
• The intellectual property, confidentiality, limitation of liability, governing law, and jurisdiction sections survive termination.

13. Changes to these Terms

Black Tiger may amend these Terms. Material changes will be notified at least 15 calendar days in advance to the Client's registered email address or by a visible in-product notice. The current version is always published at this address with its last-updated date.

Continued use of the services after the changes take effect constitutes acceptance. A Client that disagrees may terminate under section 12 before that date.

14. Governing law and jurisdiction

These Terms are governed by and construed under the laws of the United Mexican States. For the interpretation, performance, and enforcement of these Terms, the parties expressly submit to the jurisdiction of the competent courts of the city of Tijuana, Baja California, Mexico, waiving any other venue that might apply by reason of their present or future domicile.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

15. Contact

• General contact: info@blacktiger.partners
• Privacy matters: [[PRIVACY EMAIL]]
• Legal entity: [[LEGAL ENTITY NAME]] · RFC [[RFC]]
• Address: [[FULL REGISTERED ADDRESS]]
• Website: blacktiger.partners

Spanish version: Términos y Condiciones. Related document: Privacy Policy. By using any Black Tiger Partners service, the Client confirms it has read, understood, and accepted these Terms.